After wind or hail, protect people first, then document damage and define the necessary work.
Make the first report
Call about active leakage and provide the address, access and affected areas. Report water near electrical equipment, deformed ceilings and items at risk of falling. Observe from safety. Do not walk on a damaged roof to photograph a hole or put a component back. Weather may limit immediate response options.
Define temporary protection
A tarp or other temporary measure depends on access, substrate and site risks. Clarify scope, limitations, monitoring and the next step. Keep records of conditions before and after work. Temporary protection neither confirms the roof can be retained nor permanently repairs all affected layers.
Return to a documented repair
The assessment should distinguish recent damage, earlier wear and areas needing investigation. Edges, seams, fasteners and accessories deserve attention. Request repair or replacement options justified by observations. Contact your insurer about required documents and policy terms without assuming the amount or acceptance of a claim.
Prepare for your project
- Event time and safely taken photographs
- Temporary-work invoices and retained correspondence
- Written scope of the final repair
Your questions
Does a small hail mark prove a leak?
No. Visible marks need interpretation according to the material and overall condition. The absence of obvious marks does not confirm there is no damage.
References for further reading
Association canadienne des entrepreneurs en couverture — DépannageConsult the exact product documentation and address-specific requirements. This guide helps prepare a project; it is not an estimate or design specification.
What about your property?
Turn this guide into a request describing your actual situation.
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