A leak calls for an organized response. Protecting occupants, documenting symptoms and explaining the situation helps prepare the response.
People come first
Stay clear of a sagging ceiling or water near electrical equipment. A dangerous situation requires the appropriate emergency services. Do not climb onto a wet or snowy roof to find the leak. If the area is safe, protect exposed belongings without standing beneath damaged material.
Describe what is happening
Record the full address, affected room, time of onset and weather. Explain whether water is still coming in, whether multiple units are affected and whether recent roof work took place. Safely taken photos and an on-site contact help preparation.
Identify the cause before repairing
Water can travel within the assembly, so an interior drip does not necessarily locate the exterior defect. Drains, flashings and seams must be assessed in context. An initial protective measure may be temporary; ask what permanent work and follow-up checks are required.
Call with clear expectations
Call directly about an active leak. Access, weather, safety and availability determine response options. Keep photographs and work records afterward to monitor the situation and support discussions with the relevant parties.
What about your property?
Turn this guide into a request describing your actual situation.
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