Observe signs without climbing onto the roof
Overflow, new stains and a history of blockage are useful clues. Do not remove an obstruction if doing so requires unsafe access. Report the conditions and weather when calling.
Distinguish maintenance from slope issues
Removing debris may clear a local obstruction; it does not correct a depression in the substrate. Recurring ponding may call for a slope or drainage-system assessment. Plumbing work should be coordinated with the relevant professional.
Document follow-up
Keep photographs and intervention dates. Following roof work or significant weather, check for new signs from a safe location. A clear history helps target the next assessment.
Prepare your request
Share the building address, the issue you have observed and the roof type. We can discuss the information needed and options for a visit.
Discuss my project